Recall & Reminder Policy

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Recalls

Our doctors and healthcare team carefully monitor investigation results, referrals, and ongoing treatment plans to ensure appropriate follow-up when required.

If your doctor believes a follow-up appointment is necessary, we will contact you to arrange a review.
 

A recall may be required to:

* Discuss pathology or imaging results
* Review specialist letters or hospital discharge summaries
* Arrange further investigations or treatment
* Monitor ongoing or complex medical conditions
* Review medication changes
* Ensure appropriate follow-up after procedures or referrals
 

How recalls work

If a follow-up appointment is required, we will attempt to contact you using the details you have provided.

We may contact you via:

* SMS
* Telephone
* Email
* Letter (where appropriate)
 

If we are unable to reach you after reasonable attempts, additional contact methods may be used where clinically necessary.

To help us provide timely care, please ensure your contact details are always kept up to date.

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Reminders

Preventive healthcare plays an important role in maintaining your long-term wellbeing.

Your doctor or practice nurse may set reminders for future appointments, screenings, vaccinations, or routine health assessments based on your individual healthcare needs.
 

You may receive reminders for:

* Cervical Screening Test
* Breast cancer screening
* Bowel cancer screening
* Skin cancer checks
* Childhood and adult immunisations
* Annual Health Assessments
* Chronic Disease Management reviews
* Care Plan reviews
* Mental Health Care Plan reviews
* Diabetes and cardiovascular health reviews
* Medication reviews
 

How reminders work

When you become due for a preventive health service or scheduled review, we may send a reminder by:

* SMS
* Email
* Telephone

These reminders are designed to help you stay up to date with recommended healthcare and should not replace your responsibility to make appointments when required.

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Why Our Recall & Reminder System Matters

Regular follow-up appointments and preventive healthcare can significantly improve your overall health and wellbeing.

Our Recall and Reminder Policy helps us to:

* Detect health concerns early
* Ensure continuity of care
* Monitor chronic health conditions
* Review investigation results promptly
* Keep vaccinations and health screenings up to date
* Support better long-term health outcomes

Responding promptly to recall and reminder communications allows your healthcare team to provide the most appropriate care at the right time.
 

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Your Responsibility

To ensure you receive important healthcare communications, we ask that you:

* Keep your mobile number, email address and postal address current
* Notify our reception team if your contact details change
* Book recommended follow-up appointments as soon as possible
* Inform us if you no longer wish to receive reminder communications where applicable

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Questions About Our Recall & Reminder Policy?

If you have any questions about our Recall and Reminder Policy or need to update your contact details, please speak with our friendly reception team.

Thank you for choosing Merrimac Medical Centre. We are committed to providing quality, continuous healthcare for you and your family.